COF Logistics respects your privacy. This Privacy Policy explains how COF Logistics, including Create Our Future Logistics LLC where applicable, collects, uses, stores, protects, and shares information when you visit our website, request a freight quote, submit a form, call, text, email, or otherwise communicate with us.

This Privacy Policy applies to information collected through our website and through business communications related to freight transportation, logistics, dispatch, shipment requests, carrier services, freight brokerage relationships, and commercial transportation services.

Information We Collect

We may collect information you voluntarily provide when you request a freight quote, contact dispatch, submit a form, inquire about freight transportation services, send us a brokered load opportunity, request carrier documents, call, text, email, or otherwise communicate with us.

Contact and business information

This may include:

  • Name

  • Company name

  • Job title

  • Phone number

  • Email address

  • Mailing address

  • Business address

  • Preferred contact method

Freight and shipment information

This may include:

  • Pickup and delivery locations

  • Pickup and delivery dates and times

  • Shipper, consignee, broker, warehouse, and receiver information

  • Commodity description

  • Number of pallets, pieces, or handling units

  • Freight weight and dimensions

  • Load number, purchase-order number, reference number, or bill-of-lading information

  • Equipment requirements

  • Liftgate, pallet-jack, dock, forklift, appointment, accessorial, loading, unloading, or special-handling requirements

  • Driver instructions, delivery instructions, gate codes, access information, and other shipment-related details

  • Freight value or insurance-related information, if necessary for a specific shipment

Website and technical information

When you visit our website, we may automatically collect limited technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Date and time of access

  • General website activity

  • Cookie, pixel, or similar-technology information, if used

Communications

We may retain records of communications with you, including emails, text messages, phone-call notes, quote requests, booking communications, dispatch communications, delivery confirmations, and other service-related messages.

Please do not submit Social Security numbers, banking information, payment-card information, passwords, or other highly sensitive personal information through a general website contact form, standard email, or text message unless COF Logistics specifically requests it through a secure method.

How We Use Information

COF Logistics may use information we collect to:

  • Respond to freight quote requests and transportation inquiries

  • Review freight details and determine equipment fit, truck availability, route feasibility, and service capability

  • Communicate about rates, scheduling, pickup, delivery, dispatch, tracking, proof of delivery, billing, and customer service

  • Arrange, perform, monitor, or support freight transportation services

  • Verify shipment details, identities, contact information, and authorization

  • Provide carrier documents, insurance certificates, onboarding information, or other requested business information

  • Communicate with freight brokers, shippers, consignees, warehouses, receivers, drivers, dispatch providers, and other parties involved with a shipment

  • Improve our website, transportation services, communication, marketing, operations, and customer experience

  • Maintain safety, security, insurance, legal, tax, accounting, and regulatory records

  • Detect, investigate, prevent, or address fraud, misuse, security incidents, safety issues, claims, disputes, or unlawful activity

  • Comply with legal, contractual, insurance, regulatory, and recordkeeping obligations

  • Protect the rights, property, safety, and security of COF Logistics, our drivers, customers, business partners, and others

Submitting a quote request does not guarantee a quote, truck availability, rate, booking, freight acceptance, or transportation service.

Calls, Text Messages, and Emails

If you provide your phone number, COF Logistics may contact you by phone call or text message about your freight request, quote, booking, pickup, delivery, invoice, service issue, or other transportation-related matter.

If you provide an email address, we may contact you by email to respond to your inquiry, provide quotes, request missing shipment details, send carrier or freight documents, communicate about booked services, or provide service-related updates.

You are not required to agree to promotional text messages as a condition of receiving freight transportation services.

If COF Logistics offers recurring marketing or promotional text messages in the future, we will use a separate opt-in process and provide appropriate message, frequency, opt-out, and privacy disclosures.

Cookies, Analytics, and Advertising

COF Logistics may use cookies, pixels, analytics tools, call-tracking tools, form tools, spam-prevention tools, or similar technologies to operate our website, understand website traffic, measure website and advertising performance, improve marketing, protect against fraud and spam, and improve the user experience.

Cookies are small files stored on your device that may help a website remember preferences or understand website activity. You may be able to disable or manage cookies through your browser settings. Disabling cookies may affect certain website features.

If we use third-party service providers such as website hosts, analytics providers, advertising platforms, embedded maps, call-tracking providers, form providers, email providers, text-message providers, live-chat providers, or customer-relationship-management systems, those providers may collect or process information according to their own privacy policies.

How We Share Information

COF Logistics does not sell personal information.

We may share information when reasonably necessary to operate our business, provide freight transportation services, comply with the law, protect safety, or support a shipment. This may include sharing information with:

  • Freight brokers, shippers, consignees, warehouses, receivers, logistics providers, dispatch providers, drivers, carriers, and other parties involved in quoting, arranging, transporting, tracking, delivering, billing, insuring, or resolving a shipment

  • Website hosts, email providers, form processors, telephone and text-message providers, customer-relationship-management systems, analytics providers, security providers, and other technology vendors

  • Insurance companies, insurance agents, claims administrators, legal counsel, accountants, banks, factoring companies, payment processors, and other professional service providers

  • Government agencies, regulators, law enforcement, courts, or other parties when required by law, subpoena, legal process, safety obligation, insurance requirement, or valid governmental request

  • A buyer, successor, lender, investor, or other party involved in a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business, as permitted by law

We may also use or share aggregated or de-identified information that does not reasonably identify you.

Data Security

COF Logistics uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, phone communication, email, text message, or data-storage system is completely secure. You should use caution when sending information online and should not send highly sensitive information through an unsecured website form, email, or text message.

Data Retention

We retain information for as long as reasonably necessary to:

  • Respond to freight quote requests and inquiries

  • Provide, evaluate, document, or support transportation services

  • Maintain dispatch, billing, accounting, tax, insurance, safety, compliance, and operational records

  • Resolve disputes, claims, or complaints

  • Enforce agreements and protect our legal rights

  • Meet legal, regulatory, insurance, and recordkeeping requirements

Retention periods vary depending on the type of information, the business purpose, legal obligations, and legitimate operational needs.

Your Privacy Choices

You may contact COF Logistics to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our legitimate business, legal, insurance, safety, fraud-prevention, tax, accounting, and recordkeeping requirements.

To make a privacy-related request, use the contact information at the end of this Privacy Policy. We may need to verify your identity before responding.

Depending on your location and applicable law, you may have additional privacy rights. COF Logistics will respond to eligible requests in accordance with applicable law.

Children’s Privacy

COF Logistics provides commercial freight transportation and logistics-related services. Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact us so we can review and address the issue.

Third-Party Links

Our website may link to third-party websites, freight platforms, load boards, map providers, social-media platforms, broker portals, payment platforms, or other online resources.

COF Logistics is not responsible for the privacy practices, content, security, or activities of third-party websites or services. Review the privacy policy of every third-party website or service you use.

Changes to This Privacy Policy

COF Logistics may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the “Last Updated” date above.

Your continued use of our website after an updated policy is posted means you accept the revised policy to the extent permitted by law.